Introduction

Effective Date: May 12, 2025
Welcome to the privacy policy of Div’In, an application developed and operated by Div’In Solutions Sàrl. This policy explains how we collect, use, share, and protect your personal information when you use our mobile application Div’In and our website (collectively referred to as the “Services”). We are committed to protecting your privacy and treating your personal data with transparency. Please take the time to read this policy carefully to understand our practices regarding your personal data.

Information We Collect
Information You Provide to Us

When you register or use Div’In, you voluntarily provide us with certain information, including:

• Account information: first name, last name, email address, phone number, profile picture

• Diving information: certifications, experience level, equipment preferences

• Medical data: medical certificate of no contraindication to diving, allergies or relevant medical conditions for diving

• User content: photos, comments, ratings, messages in forums

• Payment information: when making a purchase or reservation, we collect payment and billing information

Information Collected Automatically
When you use our Services, we automatically collect certain information, including:

• Device information: device type, operating system, unique identifiers
• ​Log data: IP address, date, and time of access, pages viewed, time spent on the application
• Location data: With your consent, we may collect precise geolocation data
• Cookies and similar technologies: We use cookies and other technologies to improve your experience (see our section on cookies)

Information from Third Parties
We may receive information about you from:

• Third-party services if you choose to link your Div’In account to these services
• Partner dive centers with which you have made reservations
• ​Other users who may identify you in their posts or invite you to join the application

Use of Information
We use your information for the following purposes:
Providing and Improvingour Services

• Creating and managingyouraccount​​
• Personalizingyour user experience
• Processingyourreservations and payments
• Enabling you to interact with other users
• Developing new features and improving our Services

Communication

• Sending you notifications regarding your reservations, messages, and activities
• Informing you about application updates, new features, or special offers
• ​Responding to your requests and questions

Security and Protection

• Verifying your identity and preventing fraud
• Protecting the security of our users and our Services
• ​Resolving disputes and enforcing our terms of use

Analysis and Improvement

• Understanding how our Services are used
• Measuring the effectiveness of our features
• ​Conducting research to improve our Services

Sharing of Information
We may share your information in the following circumstances:
With Other Users

• Your public profile information is visible to other users
• The content you post (photos, comments, ratings) is visible according to your privacy settings
• If you use social features, your interactions are visible to the users concerned

With Our Partners

• Partner dive centers: when you make a reservation, we share the necessary information to facilitate your dive (name, certification, experience, required equipment, medical certificate if applicable)
• ​Service providers: we work with third parties who help us provide our Services (hosting, payment, customer support)

For Legal Reasons

• To comply with the law, a judicial proceeding, or a government request
• To protect the rights, property, or safety of Div’In Solutions Sàrl, our users, or the public
• ​In the event of a merger, sale, or transfer of assets, your data may be transferred to the new entity

Data Protection

We take the security of your data very seriously and implement appropriate technical and organizational measures to protect your personal information against loss, unauthorized access, disclosure, alteration, or destruction.

These measures include:

• Encryption of data in transit and at rest
• Two-factor authentication for account access
• ​Training our staff on security best practices

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

As a user, you have certain rights regarding your personal data:
Access and Control

• Access and update your personal information via your account settings
• Control who can see your profile and content through privacy settings
• ​Choose whether to receive marketing communications

Rights Under GDPR (for EU Users)
If you are a resident of the European Union, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict the processing of your data
• Obtain your data in a portable format
• Object to the processing of your data
• ​Withdraw your consent at any time

To exercise these rights, contact us at info@div-in.net.

Rights Under CCPA (for California Residents)
If you are a California resident, you have the right to:

• Know what personal data is collected
• Know if your personal data is sold or disclosed and to whom
• Refuse the sale of your personal data
• Access your personal data
• Request deletion of your personal data
• ​Not face discrimination for exercising your rights

Data Retention
We retain your personal information as long as necessary to provide our Services and fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include:

• The length of time you use our Services
• Our legal obligations
• Recommendations from data protection authorities
• ​Our legitimate interests

International Data Transfers

Div’In Solutions Sàrl is based in Switzerland, but our servers and service providers may be located in other countries. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws.
When we transfer personal data outside the European Economic Area or Switzerland, we ensure that appropriate safeguards are in place, in accordance with applicable data protection laws.

Cookies and Similar Technologies

Our Services use cookies and similar technologies to collect information about your activity, browser, and device.

Types of Cookies We Use

• Essential cookies: necessary for the operation of our Services
• Functionality cookies: enable enhanced functionality
• Analytics cookies: help us understand how our Services are used
• ​Advertising cookies: used to show you relevant advertisements

Your Choices Regarding Cookies
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

Children’s Privacy Protection

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Policy

We may modify this privacy policy from time to time. If we make significant changes, we will notify you by email or through an in-app notification before the changes take effect.
We encourage you to review this policy regularly to stay informed about our data protection practices.

Contact

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Div’In Solutions Sàrl
Address: Switzerland
Email: info@div-in.net